Contact
Questions reach us by email, by post or by telephone, and every answer is put in writing.
Mailboxes
contact@noorderdijk.example
Changes to a policy, questions about cover, and anything that is not about a claim.
claims@noorderdijk.example
Documents for a claim that is open, and questions about a claim. A new claim is reported in the customer portal.
complaints@noorderdijk.example
Complaints about a decision, about the handling of a claim, or about the way you were treated.
Telephone
010 000 00 00
The service desk answers questions about a policy and about a claim that is already open. A new claim is reported in the customer portal.
Anything that decides something is confirmed in writing afterwards, so a call never has to be remembered.
Post
Letters and documents can be sent to the postal address. Put the reference the letter is about at the top of the first page.
Before you write
- Have your policy reference to hand. It is on the first page of your policy schedule.
- Add your claim reference as well, if the message is about a claim.
- Write from the address you want the answer to reach, because the reply goes back to it.